Built for Knowledge-Work Organisations · Enterprise Principles
Ground-up operational science scoring friction from 0 to 100.
Minimum 4 responses required before aggregating team signals.
No keyloggers, background daemons, or intrusive tracking.
Practical 6-week operational shifts targeting verified bottlenecks.
Where does productive capacity actually go?
When workflows require constant manual coordination, productive momentum shifts away from high-value delivery and into managing process overhead.
Every unmeasured handoff, unclear ownership, and avoidable meeting fragments contributor attention and dilutes delivery precision.
Industry research shows knowledge workers lose up to 6 hours per contributor weekly to untracked meeting overhead, misaligned priorities, and avoidable rework.
“High-performing organizations don’t ask teams to push harder. They systematically identify and eliminate the invisible friction holding them back.”
Modern agencies, consultancies, and knowledge-work teams require continuous alignment and low-friction delivery. Without a structured system to measure and reduce operational drag, organisations face declining output, missed deadlines, and hidden capacity waste.
The Performance
Friction System
A structured four-phase approach to assess, score, intervene and reassess team-level performance, built specifically for knowledge-work organisations.
Assess
Identify the specific friction points, meeting clutter, unclear ownership, tool overhead, impacting your team’s productive output through a structured 90-second weekly check-in.
Score
Quantify and score friction across 4 operational dimensions to establish a clear, measurable baseline, your team’s Productivity Friction Index (PFI).
Intervene
Deploy structured Action Plans, pre-built 6-week protocols designed to remove specific friction points and restore productive capacity across your organisation.
Reassess
Measure the delta. Reassess friction scores after each intervention cycle to validate output improvement and recalibrate focus areas.
Ready to reducehiddenperformance friction?
Deploy OpsMentum across your organisation. Start with a single team or roll out across multiple departments: continuous weekly check-ins, zero meetings required.